At Click & Buy, we want you to be happy with your purchase. As we often work with a dropshipping model, our return and refund process has a few key aspects to keep in mind.
1. Eligibility for Returns
You may be eligible for a return and refund if:
- The product you received is damaged upon arrival.
- The product you received is significantly different from what was described on our Website.
- You received the wrong item.
To be eligible for a return, you must notify us within 7 days of receiving your order and provide photographic or other evidence of the issue. The item must also be unused and in its original packaging (if possible).
2. Non-Returnable Items
For logistical reasons inherent in the dropshipping model and the nature of some products, certain items may not be eligible for return unless they arrive damaged or incorrect. These may include:
- Items marked as non-returnable in their description.
- Items that have been used or are not in their original condition.
3. The Return Process
If your return is accepted, we will guide you through the process, which may involve:
- Requesting further information or evidence.
- Potentially coordinating the return directly with our supplier.
- Providing you with instructions on where to send the product (if a return is necessary).
Please do not send items back to us without prior authorization.
4. Refunds
Once your return is received and inspected (if applicable), we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.
- Please note that the original shipping costs may not be refundable unless the issue was due to our error (e.g., damaged or incorrect item).
5. Exchanges
We typically do not offer direct exchanges due to the nature of dropshipping and varying supplier inventories. If you need a different item, we recommend requesting a return for the original item (if eligible) and placing a new order.
6. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately with photos or a description of the issue. We will work with our suppliers to resolve the problem, which may involve a replacement or a full refund.
7. Contact Us
If you have any questions about our Return and Refund Policy, please contact us at:
info@clickandbuy.com.au